Faq

 
Welcome to our FAQ page.
Here you will find answers to some of the more frequently asked questions regarding our services.
 
  • Do those using the platform require training ?
    • There is no need for specialized training. The business owner and his or her employees can operate the system after a short 30-minute instruction.

  • How will the system know how long each appointment lasts?
    • Since the system is designed for hairstyling businesses, an appointment to every type of treatments can be reserved, and the time window suitable for each service can be customized by the business owner in order to optimize your business and prevent undue waiting by the client.

    • Do I need to purchase a specific software in order to initiate online appointments?
    • No installation or special pre-payment is necessary. The system is online and can be entered from any computer or smartphone (application).

    • Does the application cost anything?
    • The application is for free and can be downloaded to your device from the application store. You can enter and see your data with a code and a password.

    • How much does the installation cost?
    • There is a onetime cost of 299 NIS to define the data and synchronize the schedules. However, there is no cost on the product launch days.

    • Is there any commitment for a given period?
    • There is no commitment. If the initial installation is for free, then a 6 month commitment period is provided, primarily to work with the system and examine it's suitability over time, and the improvement of the quality of service and conduct.

    • Can two customers order an overlapping appointment on the platform?
    • No, every appointment ordered on-line by the customer must be approved by the service provider. Confirmation of the appointment is automatically updated in the calendar, and so there is no chance of two appointments being approved for the same time slot.

    • Do I need to construct an internet site with you?
    • Not at all. If your site was constructed more than 4 years ago then it likely requires an upgrade, but an upgrade does not necessarily require the reconstruction of a site, but merely its adaptation existent technologies. An appointment reservation system can synchronize with any content management platform, but the advantage in our site, is that you will be able to manage your entire business within the same platform, which we recommend, but which is certainly not obligatory.

    • Can I disseminate the possibility of reserving an appointment also in my newsletter marketing?
    • you can also transfer your existing database to our system and as part of the queue coordination option, also expand your customer database and mail them from the same system. Managing appointments, managing the site, and also your newsletter.

    • Can appointment reservations be disseminated by SMS?
    • Yes, highly recommended!! SMS services, and the dissemination of a direct link to reserve an appointment can also be provided through the same appointment management system. As time passes and more and more appointment are reserved via the platform, you will expand your client base, and the platform can then be used to perform SMS based marketing, as well as site and newsletter management.

    • Can clients be billed from the same system?
      Yes, billings can be performed via credit cards and applications we collaborate with. See below details of the commission fees.

    • Is there synchronization with google calendar or outlook?
    • Absolutely, full synchronization with the calendar of the business owner and the employees and various service providers exists, and the reserved time window is determined by the required service.

    • Can the business hours be specified?
    • Absolutely, a very flexible system to define the business hours exists, allowing you to specify the hours and days in which each worker is active, as well as define according to the specialization of each employee.

    • Can several service types be reserved in the same appointment?
    • Yes, the system is extremely flexible, and enables the user to reserve an appointment to several services once the availability and service types of each employee have been defined.

    • Does the system send messages and if so of what type?
    • The system sends the customer, business owner and service provider a joint message about the reservation of the appointment, so everyone has a chance to keep up to date with their calendar.

    • Must the customer reserve an appointment through this platform?
    • No, but it is highly recommended to ensure each customer has easy access to the platform.

    • Is all the data and material saved, or must a backup be made every day?
    • Our system ensures the backup of all the material and correspondence and no need exists to backup or save at the end of the day. Nor is there any need to secure the data. Our company servers back up all of the material and you as a client have no need to back up or secure the site.

  • How will the system know how long each queue lasts?
    • Since the system is adapted to the field of hairdressers, you can pre-set any type of queue and adjust the appropriate time window for the same service, in order to optimize your business and avoid unnecessary waiting.

  • Do I have to buy certain software to get started with online appointment coordination?
    • No special installation or payment is required in advance, the system is online and can be accessed from any computer or mobile phone (application).

  • Is there a cost to the app?
    • There is no cost at all for the app, you can download it to your device from the app store, using a code and password you can log in and see your data.

  • Is there a cost for installation?
    • There is a basic and one-time cost of 299 NIS for setting the data and synchronizing the logs, on launch days there is no cost and it is free.

  • Is there a commitment of a period?
    • No commitment, if the initial installation is free there is a 6 month commitment mainly to work period with the system and see its efficiency over time, the improvement of service quality and conduct.

  • Could it be that two customers will book a double queue together?
    • No, for every appointment booked online by the customer, the service provider must confirm, with the appointment confirmation, the time is updated immediately in the diary and therefore there could not be a situation where you confirm two appointments at the same time.

  • Do I need to build a website for you?
    • Not at all, if you have a site built more than 4 years ago it probably needs an upgrade, an upgrade does not always require a site rebuild, but its adaptation to existing technologies today, a queue coordination system can sync with any site content management system, but the advantage of the site Ours, is that you can run your entire business under the same system, recommended but definitely not mandatory.

  • Can I spread the word about scheduling appointments in a newsletter as well?
  • Of course, you can send all your customers the new option by sending a newsletter to your customer database, you can also transfer your existing database to our system and as part of the queue coordination option, also expand your customer database and mail them from the same system. Managing appointments, managing the site, and also your newsletter.
    PAS
  • Is it possible to distribute the coordination of the queue in SMS messages?
  • Yes, recommended!! Distributing a direct link to schedule appointments, SMS services This type of service can also be obtained under the same queue management system, over time and coordinating more and more appointments through evaluation, you will expand your customer base and from the same system you can market via SMS messages easily and manage a website, newsletter And of course coordination of appointments under the same system.

  • Is it possible to charge the customer from the same system?
  • Yes, billing can be done through credit card companies and applications that we work with in cooperation.I still do not have it, I check in several companies, until two I will update here data and options of the various companies and applications.

  • Is there synchronization with Google Calendar or Outlook?
  • Definitely, there is synchronization with the diary of the business owner and employees, the various service providers and adjusting the time window according to the type of service requested.

  • Is it possible to specify the business hours?
  • Certainly, there is really a flexible system for setting business hours, hours and days of availability of each employee and even definitions according to the expertise of each staff specific to each.

  • Is it possible to coordinate several types of services?
  • Yes, the system can be set up in a very flexible system and allows the surfer to schedule an appointment for several services after we have defined the availability and types of service of each of the place staff.

  • Does the system send messages and if so which messages?
  • The system sends the customer a notification of the scheduled appointment, the business owner and the service provider from the staff so that everyone is easily updated with their diary.

  • Does the customer have to make an appointment through the system?
  • No, but it is highly recommended that it be easy for each customer to come in and make an appointment.

  • Is all the material and information saved or does it need to be backed up daily?
  • Our system takes care of backing up all the material and correspondence and there is no need to back up or save at the end of each day.No need to save the information or any kind of security.Our company servers take care of backing up all the existing material and you as a customer do not need backup or security operations.
     
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